Return and Refund Policy

Thank you for shopping at SlimKaya. We want you to be completely satisfied with your purchase. If you are not entirely happy with your clothing items or accessories, we are here to help.

1. Return Window

You have 7 calendar days from the date of delivery to initiate a return request for any eligible item purchased on our website.

2. Return Eligibility and Conditions

To be eligible for a return, the product must meet the following strict conditions:

• The item must be unused, unwashed, and in the same pristine condition that you received it.
• The item must be in its original packaging with all product tags, barcode labels, and brand tags intact.
• Proof of purchase (invoice or order confirmation) must accompany the returned item.

3. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded:

• Any item that shows visible signs of wear, washing, alteration, or damage by the customer.
• Items purchased during clearance sales, final markdowns, or special promotional offers (unless defective).
• Customized garments made to personal specifications.
• Innerwear, swimwear, or specific accessories due to hygiene reasons.

4. Refund Processing Timeline

Once we receive your returned package at our warehouse, it will undergo a thorough quality check. If approved, we will initiate a refund to your original payment method (or store credit, if preferred).

Please allow 5 to 10 business days for the refund amount to reflect in your bank account, credit card statement, or digital wallet, depending on your financial institution's processing times.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by emailing slimkayaofficial@gmail.com with photos of the product and packaging. We will arrange a free replacement or full refund.

6. Contact Support