FAQ

Below FAQ are some common concerns of our customer before purchasing the Product.
If you have other questions, please just send it to mykeenconcept@gmail.com.

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  • Shipping Information
  • Payment Information
  • Return & Refund

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Shipping Information

Slimkaya offers various shipping methods to ensure timely delivery of your products, typically taking 3 to 5 days.
Free shipping is available on all prepaid orders.
Shipping charges may apply based on the product and destination. Specific details will be provided during the checkout process.
You will receive notifications via text message, email, or other communication channels with details about the delivery partner and tracking ID to monitor your order.
One of our team members will call you before sending the parcel. You can cancel the order at that time.
For Cash on Delivery orders, payment must be made at the time of delivery. Open packages only after payment.

Payment Information

Absolutely. Slimkaya prioritizes the security of online transactions. Feel secure using Credit Cards, Debit Cards, and net banking through our trusted payment gateways.
Slimkaya accepts Master/Visa credit cards, major Debit Cards, and net banking. Specific payment options will be detailed during the checkout process.
In case of a payment failure, any debited amount will be automatically reversed by the respective bank within a specified timeframe.

Return & Refund

Slimkaya offers a 3-day return policy. If you are unsatisfied with your order for any reason, you can initiate a return within 3 days from the delivery date. Please review the terms and conditions below.
We currently do not offer refunds. For return-related inquiries, please contact us at our Return Email: mykeenconcept@gmail.com.
Unable to find satisfactory answers ? Contact Support