Below FAQ are some common concerns of our customer before purchasing the Product.
If you have other questions, please just send it to mykeenconcept@gmail.com.
Filter by Topic
All
- All
- Shipping Information
- Payment Information
- Return & Refund
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping Information
What Shipping Methods Are Available?
Slimkaya offers various shipping methods to ensure timely delivery of your products, typically taking 3 to 5 days.
Is Free Shipping Available?
Free shipping is available on all prepaid orders.
Are There Shipping Charges?
Shipping charges may apply based on the product and destination. Specific details will be provided during the checkout process.
How Can I Track the Status of My Order?
You will receive notifications via text message, email, or other communication channels with details about the delivery partner and tracking ID to monitor your order.
How Can I Cancel My Order?
One of our team members will call you before sending the parcel. You can cancel the order at that time.
What's the Cash on Delivery Policy?
For Cash on Delivery orders, payment must be made at the time of delivery. Open packages only after payment.
Payment Information
Is It Safe to Shop Online?
Absolutely. Slimkaya prioritizes the security of online transactions. Feel secure using Credit Cards, Debit Cards, and net banking through our trusted payment gateways.
What Payment Methods Are Accepted?
Slimkaya accepts Master/Visa credit cards, major Debit Cards, and net banking. Specific payment options will be detailed during the checkout process.
What Should I Do If My Payment Fails?
In case of a payment failure, any debited amount will be automatically reversed by the respective bank within a specified timeframe.
Return & Refund
What Is the Return Policy?
Slimkaya offers a 3-day return policy. If you are unsatisfied with your order for any reason, you can initiate a return within 3 days from the delivery date. Please review the terms and conditions below.
How Will I Get a Refund?
We currently do not offer refunds. For return-related inquiries, please contact us at our Return Email: mykeenconcept@gmail.com.